Area Served

Telpoint provides experienced network and Information Systems consulting services ideally suited for small to medium-sized businesses with one or more branch offices and a principal office in the Chicago metro area.

What Sets Us Apart

Our business philosophy is to focus on your business needs and how IT plays a role within your business environment to achieve results. We provide versatility, hands-on experience, and excellent personal attention that only a smaller service-oriented company like ours can provide.

Our competitive advantage stems from how we choose our customers, how we select and train our employees, and how we manage our business to serving customers who need well-rounded computer, networking, and technology expertise to complement a more limited in-house staff.

Our employees are flexible and experienced. They have a good attitude and work ethic. Our engineers are trained in systems analysis and they communicate effectively with your employees, keeping up-to-date with technology with applications that are useful to your business.

Our management style is conservative. We don't overextend our abilities; we are deliberate about company direction - selective about the work we do and the customers, employees, and business partners we work with. The end result is sustainability and service excellence that customers can depend on.

Customer Service

Telpoint strongly believes in providing excellent customer service. It's what sets us apart. You work one-on-one with our senior engineers so they can fully understand your needs. We are proud to offer our customers 4-hour on-site response during standard business hours with emergency after-hour service. We include virtual private networking support with the ability to connect to your network remotely to resolve problems and proactively monitor for problems with training and escalated help-desk support as needed.

Our TeleWorker VPN TM (Virtual Private Networking) allows your employees to work from home, connect transparently and securely as though they were in the office. Both a phone and a computer at home or on the road can benefit your business by giving you and your employees real-time access to the applications and resources that help them get things done to better serve customers. Studies have shown an increase in productivity and morale when employees have the flexibility to work at home.

Servers on Standby TM provides redundancy and backup protection for your mission critical operations - the technologies that run your business. As you become more dependent on them, you need greater prevention and disaster recovery planning. This is especially true in an environment where threats emerge daily that can devastate a business. With powerful security and monitoring tools, our experience and resourcefulness, and a focus on things that threaten your business, Telpoint is an ideal and indispensable business partner to help you manage your IT infrastructure.